Privacy Policy

At Astrielle, we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the data you provide when interacting with our website, purchasing our jewelry, or using our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect two types of information: personal information that you provide to us directly and non-personal information that is automatically gathered when you interact with our website.

  • Personal Information:
    When you create an account, place an order, or contact us, we may collect personal details such as:

    • Name, email address, mailing address, phone number
    • Payment information (e.g., credit card details or billing address)
    • Jewelry preferences or custom specifications
    • Order history and customer service inquiries

  • Non-Personal Information:
    We may automatically collect non-personally identifiable information when you visit our website, including:

    • Device type, IP address, browser type, and operating system
    • Information about how you interact with our website (e.g., pages viewed, time spent on the site)

2. How We Use Your Information

We use the information we collect for several purposes, including:

  • Order Fulfillment: To process and complete your orders, including custom orders, and communicate shipping details.

  • Personalized Experience: To tailor product recommendations and offers based on your preferences and past purchases.

  • Customer Support: To respond to inquiries, resolve issues, and provide after-sales service, including resizing or repairs.

  • Marketing and Promotions: With your consent, we may send you updates on new collections, exclusive offers, or promotions. You can opt-out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information. However, we may share your information under the following circumstances:

  • Service Providers: We may share your personal details with third-party service providers who assist with:

    • Payment processing
    • Shipping and delivery
    • Marketing and communications
    • Data analytics
      These third-party providers are only authorized to use your data as necessary to perform their functions and are obligated to protect it.

  • Legal Requirements: We may disclose your personal information if required by law, such as for regulatory compliance or to protect our legal rights.

4. Custom Jewelry Orders and Data Collection

  • For custom jewelry orders, we may collect specific details about your preferences, sizing, and design choices. This information is used exclusively to create the piece to your specifications and is not shared with third parties without your consent.
  • We may also store design records and measurements for future reference if you wish to reorder or modify your custom piece.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, track site activity, and analyze trends. Cookies allow us to:

  • Remember items in your shopping cart
  • Personalize your experience
  • Gather statistical data to improve our website’s functionality

You can manage your cookie preferences through your browser settings, but disabling cookies may limit some functionality on the website.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. All sensitive payment information is encrypted and securely processed through our third-party payment processors.

However, no data transmission over the internet can be guaranteed 100% secure. While we strive to protect your personal information, we cannot ensure or warrant the security of any information transmitted to us.

7. Your Rights and Choices

  • Access and Correction: You may access or update your personal information by logging into your account or contacting us directly.

  • Opt-Out: You can opt-out of receiving promotional emails or marketing communications by clicking the unsubscribe link in the email or contacting us.

  • Request Deletion: You have the right to request that we delete your personal information, subject to legal requirements. Please note that we may need to retain some data for record-keeping, legal, or operational purposes.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have unintentionally collected information from a child under 13, we will take immediate steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective as of the date it is published. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

Email: [email@example.com]
Phone: [Phone number]
Mailing Address: [Physical Address]