Terms of Use

By accessing or using the Astrielle website and its services, you agree to comply with and be bound by the following terms and conditions. These terms govern your use of the site, purchase of products, and your interaction with our services.

  • Eligibility: You must be at least 18 years of age to use this website and make purchases. By using the site, you represent that you are legally able to enter into a contract.

  • Product Information: We strive to provide accurate and up-to-date information about our products. However, we do not guarantee the accuracy, completeness, or reliability of the information displayed.

  • Sizing:

    • Astrielle offers a range of sizes for jewelry, and we encourage you to refer to our size guide before making a purchase. Please note that due to the natural characteristics of the gemstones, each piece may vary slightly in size and appearance.
    • If you are uncertain about sizing, please contact our customer service team before placing an order. Astrielle is not responsible for sizing issues once the order has been placed, and items that have been altered in size are non-returnable.
    • Custom Orders: For custom jewelry, sizing will be determined based on the measurements you provide. If you need assistance with sizing for a custom piece, we recommend reaching out to us prior to placing the order to ensure an accurate fit.

  • High-End Custom Products:

    • Our high-end, custom-made jewelry pieces are crafted to your unique specifications. As these products are tailored specifically for you, they are not eligible for return or exchange unless there is a defect or quality issue upon receipt.
    • We take great care in ensuring the highest quality for each custom item. If you receive a damaged or defective custom piece, please contact us within 7 days of receiving the item for a resolution.

  • Intellectual Property: All content on the website, including but not limited to text, images, logos, and designs, is the property of Astrielle and protected by copyright laws. Unauthorized use is prohibited.

  • Limitation of Liability: Astrielle is not responsible for any damages, losses, or other liabilities arising from the use of the website or our products, to the extent permitted by law.

  • Modifications: Astrielle reserves the right to modify or update these Terms of Use at any time without prior notice. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of those changes.